The leather strop first sent me was defective but their customer service person replaced the strop promptly and at no cost to me. I have used strop after each shave and am completely satisfied. I would recommend their products & service most highly.
I am very new to straight razor shaving and from my experience with royal shave I am glad that I made the choice I did. I have the 5/8" full hollow Dovo straight razor it was finely honed and shave ready. Additionally their soap, soap bowl, after shave, pre shave oil, strop, and stand were all fairly priced. Everything was in pristine condition and came with instructions for blade care. The only thing I would recommend (and this is not their fault) I should have went with the half hallow because I like the feel of a heavier blade. Other than that it was a perfect buying experience.