As usual, excellent customer service by Royal Shave. When I received my razor I loaded it with one of the Feather blades it came with. Performed my usual pre-shave routine. shower, Trumper's Limes skin food, and Trumper's Limes shave cream. Started my shave using a 45 degree shaving angle as suggested. I heard absolutely no audible feedback whatsoever. No whiskers being removed at all. Tried several times with the same result. Looked closely at the razor and noticed a wide distance between the blade edge and the comb. No way the blade would ever make contact with the face. I thought I had made a $179.00 mistake and was very dissapointed. The next day I decided to put in my usual blade of choice, a Personna Blue. I Immediately noticed the smaller blade gap. I lathered and quickly I was going to get one of my best shaves, and is now my razor of choice. To all the people who say it's too mild to get a good shave just try one of your go to blades. The Feather blades included with the razor just may be the problem. The razor is impressive in both looks and quality. The $179 is money well spent indeed. Treat yourself. You deserve it!